These are people who care, they are great at what they do and are down right passionate about it. It is hospitality. And it is the greatest investment any business can make in customer loyalty. On the heels of my experience last weekend, this is even more breath taking to me. The Roger Smith Hotel didn’t spend an outrageous amount of money or time…and this gesture pictured below meant the world to me. This photo they e-mailed me a week after I left was a brilliant stroke of follow up. Simple, sincere, sweet. I’ll continue to sing the praises for my permanant New York City hosts, the Roger Smith Hotel. Thank you gentlemen.
Jamile and Paul work at the Roger Smith Hotel in mid-town Manhattan. They were part of the extraordinary team of hosts for me weekend there in early February. This was not a singular experience. Roger Smith Hotel is hospitality.