These are people who care, they are great at what they do and are down right passionate about it. It is hospitality. And it is the greatest investment any business can make in customer loyalty. On the heels of my experience last weekend, this is even more breath taking to me. The Roger Smith Hotel didn’t spend an outrageous amount of money or time…and this gesture pictured below meant the world to me. This photo they e-mailed me a week after I left was a brilliant stroke of follow up. Simple, sincere, sweet. I’ll continue to sing the praises for my permanant New York City hosts, the Roger Smith Hotel. Thank you gentlemen.
Jamile and Paul work at the Roger Smith Hotel in mid-town Manhattan. They were part of the extraordinary team of hosts for me weekend there in early February. This was not a singular experience. Roger Smith Hotel is hospitality.
Lisa – This is fantastic, thank you for recognizing my staff and their efforts. I constantly try to praise, reward and encourage my staff to do the ‘right thing’ all the time. Your praise of Yamile, Paul and the rest of my TEAM as an outsider is priceless. I cannot wait to show them this. Just as we realize the little things make a difference, you celebrating their professional commitment will go a long way in our continued success.
They do not do what they do for recognition or praise, they do it because they love it – and it shows.
When you are ready to return to NYC – You have a home and a family ready to serve.
You have made me feel like a proud father.
[...] those places. In these bad economic times, complacency is a sure bet for failure. The kind of customer service that makes the most difference is inexpensive and easy: it is that personal touch that reminds [...]